Privacy Policy

Chitra Dhvani Equipments Pvt Ltd respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information from you in various ways, including when you interact with our online platform, make inquiries about our equipment or services, place orders, request support, or otherwise communicate with us. The types of personal information we may collect include:

- Contact Information: Your name, company name, email address, phone number, and mailing address.

- Transaction and Billing Information: Details about products and services you purchase or rent from us, payment information (processed securely by third parties), and billing address.

- Communications: Information you provide when you contact us, such as inquiries, feedback, and support requests.

- Usage and Technical Data: Information about how you access and use our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

- Information necessary to provide our services, such as details related to your specific equipment needs, studio setup requirements, or project details for consulting.

2. How We Collect Information

We collect information:

- Directly from you: When you fill out forms, register for services, place orders, communicate with us, or provide information in person or through our online channels.

- Automatically: As you navigate through our site, using cookies, web beacons, and other tracking technologies.

- From third parties: For example, from business partners, service providers, or public sources, where permitted by law.

3. How We Use Your Information

We use the information we collect for various purposes, including:

- To provide, operate, and maintain our equipment sales, rental services, installation, technical support, and consulting services.

- To process transactions and manage your orders and rentals.

- To communicate with you, respond to your inquiries, and provide customer support.

- To send you service announcements, technical notices, updates, and security alerts (if you have opted into such communications).

- To personalize your experience on our site.

- To understand and analyze how you use our services and site for business purposes, such as to improve our offerings.

- To detect and prevent fraud and other illegal activities.

- To comply with legal obligations and enforce our terms and conditions.

We process your personal data based on different legal grounds, including: your consent, the necessity to perform a contract with you, compliance with a legal obligation, and our legitimate business interests (such as improving our services or preventing fraud), provided your interests and fundamental rights do not override those interests.

4. Sharing and Disclosure of Information

We may share your information with third parties in the following circumstances:

- Service Providers: We may share information with vendors, service providers, and consultants who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These third parties are obligated to protect your information.

- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

- Business Transfers: Information may be transferred as part of a merger, acquisition, or sale of assets.

- With Your Consent: We may share your information with your consent or at your direction.

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no security measures are perfect or impenetrable.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include the right to access, rectify, erase, restrict processing of, object to processing of, and port your personal data. Where processing is based on your consent, you have the right to withdraw that consent. You also have the right to lodge a complaint with a competent data protection supervisory authority.

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and help with marketing efforts. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our site.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

10. International Data Transfers

Your information may be stored and processed in countries outside of your own. When transferring data internationally, we take steps to ensure that your data is protected in accordance with applicable data protection laws, such as using standard contractual clauses approved by relevant authorities or relying on other legally approved mechanisms.

11. Contact Us

If you have questions about this privacy policy or our data practices, you can contact us:

Chitra Dhvani Equipments Pvt Ltd

10-12-2/A

Road No. 36,

Jubilee Hills,

Hyderabad, Telangana, 500033

India

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make changes, we will update the policy content on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

This policy is current.